A virtual landline number sounds rather complex and technological for those who are used to the classic landline number but it is a relatively easy concept. Within this article we will simply explain the idea behind a virtual landline number, how it works, what it does and how you and your business can benefit from using one.
Firstly, as the name would suggest, a virtual landline number is a number which has no physical existence. It is often referred to as a local or geographical number as it is an inbound number (a number customers use to contact businesses) that have a local call prefix. Examples of this are 0161 for Manchester calls, 020 for London, 0121 for Birmingham and so on, each pertaining to different parts of the UK. These numbers can be called at a local or national rate just as with any normal landline number. What makes it ‘virtual’ is that the receiver of the call does not have to be in the specific area for which the code was used and the calls subsequently can be forwarded to any computer, mobile, landline or device in the world.
Many global based businesses or businesses wishing to become globalised will often use a virtual landline number as it comes with many advantages. The first is that as with any worldwide business, they wish to maintain a level of professionalism and a good image whether it be locally or nationally. Using a virtual number means that they can be all over the world and available for their customers to contact wherever they are. It also allows them to be aware of where the customer is calling from through the virtual system meaning that they can ensure the person answering the call uses the correct language. Additionally, the use of national or local numbers will give the customer peace of mind in terms of call costs especially if you decide to use an 0800 virtual number. As a result of these, customers are much more likely to call consequently providing you with increased business.
There are multiple companies which now provide these ‘smart numbers’ so that you can create your own virtual landline. It takes virtually no time at all to set it up with the company only needing a number to direct your calls to, the rest is up to you and can be controlled via any device.
Whether you are a multinational business or just working as a sole trader, having a pocket landline is a must for a modern day company. Most phone companies now offer packages for pocket landline numbers as it is increasingly becoming the most beneficial call solution for most business owners. There are numerous advantages to having a pocket landline and the top five reasons have been detailed below.
Being available and able to answer calls at any time of the day wherever you are is essential for any business. If you are a sole trader and work locally for yourself you know that every call counts and every call that you miss could mean a lost job to another local business. Equally, for large multinational businesses it is imperative that every call is answered to maintain their image and a level of professionalism. If your company becomes unable to answer customer calls, your reputation can be instantly destroyed. No longer is there a need to rush to the phone or rush back to check for messages and missed calls as by directing them to a number of your choice you are able to be in control at all times.
If you do work locally, most people will want to find a local business and as a result will call a local number. By having your local landline number linked to your pocket landline your customers are instantly reassured that you are there and ready to answer their call. They also know that because it is a local landline number the call rates won’t be extortionately high as they are with some companies.
You are in complete control of how your customers can contact you by being able to access a pocket landline online portal wherever you are. Whether you have your mobile, a tablet or your PC you can decide how and when your customers are able to get in touch. If for example your phone is low on battery or no longer working, within seconds you will be able to access your online account and redirect any calls to another phone or device of your choosing. Equally, if you only want to be able to take calls during certain hours of the day this is adjustable through your account and you can set up a customer menu so that they are directed to the right number/messaging system.
Additional to the numerous features that come as part of your online account you will also be able to see regular reports on how well you are doing in certain areas and at what time of the day you are receiving the most calls. This can help you to strategize your advertising and the deciding the time of day to be accepting calls. For instance, if you are receiving the most call traffic in the evening you may want to change the hours that your phone accepts calls to later.
Finally, it can become a much more cost effective option than paying for a monthly landline rental at an address that you keep missing calls from. With all of the added features of a virtual landline number having a phone which is not portable and no longer worth your money becomes redundant.