Monthly Archives: March 2019

International landline numbers

Buy International Landline Numbers and Route to UK Phone Numbers

Growing your company internationally just became a whole lot easier with the ability to route your international landline numbers to your phone number in the UK, all by setting up a simple contract.

Gone are the days of intimidating setups and tech talk as now it can all be done by the click of a button online.

Allowing you to launch, modify, or develop a business has never been more accessible, and the benefits are expanding more and more every day.

Building an international presence

If your company deals with offices or clients abroad, then routing your calls is a much easier and efficient way to reach your users and broaden your international horizons.

This will make your office more accessible and brand your company as extensive and professional.

It will also aid the offices you work with as you are ensuring that their contacts do not need to pay toll charges, eliminating cost concerns when calling a foreign country for both parties.

This will improve your company relationships, creating a happier and easier rapport for everyone.

Convenience for local customers

If you are a UK manufacturer and have clients that buy from the USA, Australia, Asia, or basically anywhere that your company is flourishing, routing calls will offer a relevant number that can still get through to your team.

Appearing local to foreign customers will present your services as less intimidating and more comfortable to use. This makes your company user-friendly, expanding clientele and, most importantly, improving customer service.

Diversifying company markets

By making global interactions more accessible, you are allowing your business to diversify and expand which will make your revenue sources steadier.

So, even if your local revenue is slowing down, your business will not feel the hit as drastically because your global market will add an additional income. This is an effective way to relieve the stress from employees and costs.

Whether you already have an array of global clients that you want easy access to or if you are looking to expand your international market, routing your phone number will benefit your business on its ever-growing road to success.

It’s quick, easy, and suitable for the emerging technological advancements within today’s business world.

Smart Numbers can supply quality value international phone numbers routed to your landline or mobile phone from only £8.95 per month, with a small set up charge and free minutes.

If you would like to lower your existing telephone costs and add real, measurable value to your business year on year, get in touch with us on 03450 178 179.

Live Call Answering

What Exactly is a Live Call Answering Service?

We know that, in business, the customer always comes first. In today’s world, there’s an expectation that you need to be at their every beck and call. In fact, people expect you to answer immediately; no holding or calling back. But you can’t be there every hour of every day, especially if you’re an SME with limited staff numbers.

That doesn’t mean you have to leave them. If you do that, you’re losing out on a potential sale. Wouldn’t a service that picks up your missed calls 24 hours a day be great? That’s where live call answering comes in.

What is a live call answering service?

A live call answering service allows you to save both time and money. By letting someone else take the stress off your shoulders of always being there to answer the phone, you’re free to focus on what matters most in your demanding business life. A good call answering service will deal with all client queries professionally and efficiently.

There are many reasons you might not be able to answer the phone. You might be on another call. Maybe you’re busy working on something else. Or maybe it’s just out of hours. There’s no such thing as an illegitimate excuse, so why should you be punished for it?

A live call answering service means you can say goodbye to unanswered calls. At the very least, they should be able to take the necessary contact details from the caller so you can call back later. Even better, they can handle certain inquiries for you if trained for it, or pass onto the appropriate person if it’s urgent.

How does live call answering service work?

Human interaction is important for a more personal experience and positive customer engagement. Where possible, you want to avoid voice messages as they can be forgotten about – if left at all. This could be detrimental to your business revenue as well as your reputation.

Hiring a receptionist is another option, but then you have to consider the cost of employing someone. With a live call answering service, you don’t have to worry about any of that. You still get someone who is highly trained and professional but at a fraction of the cost.

This individual will be able to assist your customers while allowing you to be flexible within your working day. Operatives will answer incoming calls in a professional and positive manner.

Preferably, you want one that works on a 24/7-hour basis, seven days a week (including public holidays). It’s especially useful if your customers are members of the public who might be calling outside of regular business hours. If they don’t get a chance to call until six in the evening, and you’re not there to answer, they’re going to go to someone who will.

Using a live call answering service has extensive benefits. Not only for you and your business, but also for your clients. When it comes to deciding who to pick to provide such a service, choose the company who you can trust to be as professional and informative as yourself.

At Smart Numbers, live call answering is just one of the many services we offer. If you’d like to know more, please call 03450 178 179 from a mobile or landline. We promise we’ll be ready and waiting to take your call.