Monthly Archives: July 2019

Five Features of Virtual Landline Numbers

There’s more to our virtual landline numbers than making and receiving calls. Discover the additional features that could help make your business communications more efficient.

Our virtual landline numbers allow you to make and receive calls from a landline number using your mobile phone whilst you’re out and about.

Businesses of all shapes and sizes use our convenient service to retain a professional image whilst working remotely.

A virtual landline offers you flexibility, stops you from missing opportunities, and helps you to work more efficiently and be more productive.

Here are just a handful of the useful additional features that you can enjoy when you choose a virtual landline number with Smart Numbers.

Multi-level menu system – All your special features organised in one convenient, easy-to-access place. Easily change or configure your telephone settings from any location whilst you’re out and about using the simple menu system.

Secret call screening – Our useful call screening feature allows you to view who is calling before you pick up the telephone. This handy feature can save you time by helping you to avoid spam or nuisance calls. If you’re very busy or in the middle of a meeting it can also help you to identify which calls are a priority and those that can be called back again later.

Live call answering – Our live call answering service is now available on all discounted call plans. Use this useful feature to ensure that you never miss another business opportunity. Our professional UK-based call centre team will answer your calls whenever your line is engaged, unattended or set to do not disturb. You can choose to use this feature as much or as little as you require. Prices start at as little as 69p per call answered.

Voicemail – Stop missing out on business opportunities by diverting calls to voicemail if the line is engaged or you don’t answer the phone after a set number of rings. You also have the option to create personalised voicemail messages for both in and out of office hours. What’s more, as soon as you receive a new voicemail, we’ll send it to your email address as an audio file. You can also opt-in to receive text alerts when a new voicemail has been received if required. We will also send you the details of all callers who choose not to leave a voicemail message.

Call stats – Our call statistics feature allows you to easily track and manage all telephone enquiries. Information gathered as part of this feature can be used to monitor the success of different advertising campaigns and work out the cost per enquiry.

You can rest assured that if your requirements change in the future you can easily have your virtual landline installed as a fixed landline. Meaning there will be no need to change or disrupt your service.

To find out more about our virtual landline service or call solutions, give our team a call on 0845 178 179 and we’ll be happy to help.

How a virtual landline number can help to grow your business?

Have you considered that your traditional landline number could be slowing business growth?

Many businesses use a fixed landline number or a mobile number to run their business when they first start out.

However, you’ll find that this option soon becomes restrictive and impractical as your business begins to grow.

Switching to a flexible virtual landline number ( )is easy. You won’t need any special hardware or a physical phone line installing, so getting started is completely hassle-free.

What’s more, most businesses find that switching to a virtual landline helps them to grow their business and improve their bottom line.

Here are the three key ways in which a virtual landline can help to drive business growth.

Stop missing business opportunities – If you’re a small business using a fixed landline number, it can be difficult to ensure that your telephone is constantly manned. You and your employees need to take breaks, have meetings and make calls of your own, all of which can mean important calls going unanswered. Missing calls means losing customers, sales, and new business opportunities, all of which are important to business growth.

 A virtual landline number will help you to ensure that your business calls are always picked up. Choose to divert calls to your mobile phone, or to multiple destinations simultaneously if required, to ensure there is always someone available to pick up the phone. If you need someone to answer calls out-of-hours, our 24/7 live call answering service could be right for you! Our professional UK-based call centre team will answer your calls when you’re not available.

Get more done – If your business telephone number is fixed at your office you may feel bound to your office chair for fear of missing calls and opportunities. Not only can this be a restrictive and inefficient way of working, it could also put you at risk of burning out.

Using a virtual landline gives you the option to answer business calls using your mobile phone from any location. You can then effectively work from anywhere, offering you flexibility, and helping you to multi-task and be more productive with your time.

Gain trust – When you’re first starting out, gaining trust and credibility is key to winning new customers. Customers are less likely to trust a business with a mobile telephone number, or a local area code that they don’t recognise.

Using a virtual landline number allows you to retain a professional image and appear more established than you are whilst answering calls on the move. If you’re targeting customers in a geographical region that you’re not located in, using a virtual landline number with that area code to make calls can improve the chance of prospects answering the phone or calling your number.

For more information about our virtual landlines and call solutions, give our team of experts a call on 03450 178 179 and we’ll be happy to help.

24 hours, 7 days Live call answering service

Never Miss Another Call With 24/7 Live Answering Service

Maximise your business’ profitability with Smart Numbers’ 24/7 live call answering service.

Answering the telephone is a repetitive and time-consuming task that causes constant interruptions and can be a real drain on time and resources.

It is nevertheless, an extremely important job that can affect your business’ bottom line if neglected.

What does a 24/7 live call answering service provide?

Our 24/7 live call answering service connects your business’ telephone number to our call centre, allowing our professional, UK-based team to pick up calls on behalf of your business when you require us to.

The service is flexible and can either be connected permanently or on an ad-hoc basis according to your requirements.

Our team will provide a seamless service, answering calls using your company name as though we were based in your office. Our team will take messages, orders, and answer customer queries as required, sending all call information to you by text, email or web form.

What type of businesses benefits from 24/7 live call answering?

Businesses of all different shapes and sizes can benefit from having a dedicated team available to pick up calls when they aren’t able to. However, the service is particularly useful for small businesses, start-ups and tradespeople.

Small businesses and start-ups may not be able to justify the expense associated with hiring a full-time employee or team of people solely to answer the telephone. A full-time employee would need to be paid a regular wage, holiday and sick pay, as well as incurring expenses for training, equipment and overheads. Using a call answering service is a flexible and cost-effective way of covering the phones as and when needed without the expense, risk, and commitment associated with hiring a permanent employee.

24/7 live call answering can be particularly useful for tradespeople. Customers often research and contact tradespeople out of office hours in the evenings and at weekends. Answering calls during these times can be inconvenient and stressful, making it difficult for tradespeople to switch off from work. Using a 24/7 call answering service ensures that you never miss an opportunity, without impeding on your down time, giving you the advantage over your competitors.

How can 24/7 live call answering benefit my business?

Here are just a few of the benefits of using our call answering service.

  • Never miss another sales call or business opportunity.
  • Stop passing leads onto competitors.
  • Maximise profitability.
  • Free up your time for running your business.
  • Cover holidays and sickness.
  • Cheaper than employing someone full-time.
  • Calls answered out of office hours.

At Smart Numbers, our 24/7 call answering service starts at just £1.29 per call, or £14 per month. The service is completely free to set up and can incorporate any whispering functionality that your existing phone line has to retain business continuity.

For more information about the service or for help choosing a live call answering service plan that is suitable for your requirements, give our team at Smart Numbers a call on 03450 178 179.