Monthly Archives: November 2019

0800 virtual number

Are 0800 numbers free to call?

0800 numbers are freephone numbers that don’t belong to a specific geographic location and are ‘free to call’ from any UK-based mobile or landline.

When the rules changed around 0800 numbers

Prior to July 2015, it was only free to call 0800 numbers from landline phones while mobile users were charged by their provider.

It prompted questions about whether that was fair because 0800 numbers were confusingly labelled ‘freephone’ despite not truly being so.

Ofcom agreed, leading to the ‘UK Calling Initiative’ which brought greater transparency to the market for both companies and callers.

Since then, calls to 0800 numbers from mobile phones have been free. The decision was part of an overhaul planned by Ofcom after research had demonstrated a demand for landline calls had dramatically dropped while the use of mobiles increased each year.

Mobile owners can now dial those numbers safe in the knowledge they will not be charged in addition to their existing payment plan.

What was the impact of the 2015 change on 0800 numbers?

The change initially affected more than 175 million phone numbers, a figure that has since increased and means that neither landline nor mobile phone users are charged for freephone services.

Are 0800 numbers free to call across the UK?

Yes, 0800 numbers are free to call across the whole of the UK, excluding the Channel Islands and the Isle of Man which have their own policy in place for these calls.

Do I need to change my phone package?

No, your network provider will have automatically implemented Ofcom’s changes and will advise you of any access charges prior to calling these numbers.

Are 0800 Numbers free to call from a business phone?

While the 2015 initiative applies to calls from all residential and consumer mobile phones, phone providers still have the ability to charge what they wish for these calls from managed business phones.

Can I get an 0800 number for my business?

Yes! With most customers now solely using their mobiles to contact companies, it makes sense to integrate a mobile-friendly 0800 freephone number into your business.

At Smart Numbers, we offer a wide range of 0800 freephone numbers that can be diverted directly to your business phone number at your home, office, mobile or overseas.

Our 0800 numbers differ from other providers in that we only use the UK’s biggest Tier 1 networks which mean you are guaranteed reliability and call quality, unlike some of the less reliable internet telephony providers in the market.

With a massive range of call management features included with your 0800 number, we recommend talking to us before you buy one.

If you would like to know more about 0800 numbers and what Smart Numbers can provide your business don’t hesitate to get in touch on 0345 0178 179 or

Low mobile phone coverage in rural areas

Improving Mobile Phone Signals across the UK including rural areas

A third of addresses in the UK have patchy or non-existent mobile phone coverage.

However, that is set to change.

In October, a plan worth £1bn was finalised between the UK’s four largest mobile phone companies and the Government to begin eliminating those signal dead zones.

A commitment from EE, Vodafone, O2 and Three is to ensure that 95 per cent of the UK has 4G coverage by 2025.

The issue of poor rural coverage became more prominent under David Cameron’s government after the Prime Minister became infuriated when he couldn’t make calls during a holiday in Cornwall.

As a result, the Government threatened to force the mobile firms to allow customers to roam onto each other’s networks in areas with no signal, a move the companies said would deter new investment.

They have instead agreed to spend money on new and existing phone masts that they would share under the new agreement.

Together they plan to contribute a total of £530m for a ‘Shared Rural Network’ and, once the agreement is finalised, the government could add a further £500m.

If the deal goes ahead, it is estimated that throughout the UK an additional 280,000 homes and businesses will have mobile coverage as well as an extra 16,000km of roads.

A lack of mobile phone coverage has been a huge inconvenience to hundreds of thousands of people across the country, especially the rural areas.

Indeed, network providers like O2 have been unable to contact their own customers because reception is so poor.

It has prompted some customers to consider upgrading their mobile phones so they can take calls using their Wi-Fi at home.

Although rural residents may still have to wait years before they can truly benefit from the improved connections, it is undeniable that this change is a step in the right direction.

It is however clear that this new network provider and government-backed investment into mobile telephony will help to ensure mobile landline numbers and virtual landline number products will benefit from a more reliable, robust and clearer connection.

0800 number

How much do 0800 numbers cost?

Since 2015, 0800 numbers have been free to call from mobile phones, making it a game changing number option for businesses nationwide. The demand for landline calls has drastically dropped since 2012 from 103 billion minutes to 54 billion in 2017, while mobile call minutes increased from 132.1 billion to 148.6 billion. With the majority of customers now solely using their mobiles to contact companies, it only makes sense to integrate a mobile friendly 0800 freephone number.

How can you buy an 0800 number?

Looking to purchase an 0800 number for your business? Simply get in touch with Smart Numbers and one of our dedicated team will be happy to assist you in setting up your 0800 freephone number today- its that easy! Any questions you may have can all be answered to put your mind at ease and help you understand the simplicity and sophistication of the call management features available with an 0800 number.

How much do 0800 numbers cost?

The cost of an 0800 number can vary depending on your chosen provider but at Smart Numbers, we are dedicated to ensuring we keep costs to a minimum. We will only charge a small initial set up fee and have no contracts associated with buying an 0800 number. With a simple and straightforward rolling monthly agreement, the use of your chosen number will be billed via a range of our discounted call plans. These plans provide you with complete control and flexibility from month to month allowing you to explore the many benefits of an 0800 number. We ensure that our customers are never blindsided by any unexpected costs or increases, you will always know exactly what you are paying and when.

Can 0800 be used with Mobiles?

Since the 1st July 2015 calls to 0800 numbers and numbers starting with 0808 were made free on mobiles. The move was part of an overhaul of phone numbers and charges Ofcom had planned for many months prior. At Smart Numbers, we can build your 0800 number so that you are able to receive calls to your mobile. There is also now the functionality available to make calls from your chosen 0800 freephone number from your mobile.

Range of 0800 numbers available

There are a wide range of 0800 numbers to choose from to suit your business whether you want a standard number or something more memorable. Some great examples of successful marketing using a memorable 0800 number can be seen in Hastings Direct’s ‘0800 00 10 66’ a number both relevant to their brand and very catchy! Equally, although no longer available to call, prior to the 2016 remake of Ghostbusters, Sony’s marketing team took advantage of ‘Who you gonna call?’ by using the 0800 number ‘0800 2229 911’ which if you called, you would speak to Chris Hemsworth!

Whichever number you are looking to add to your business, there is no difference in the monthly 0800 number cost. The only extra cost you will have to pay for a memorable 0800 number is the one-off set up fee and that’s it! Contact Smart Numbers today on 0345 0178 179 to buy an 0800 number today.