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virtual landline on mobile

How Do I Set Up a Virtual Landline on My Mobile?

A virtual landline is a great way to give your company, or day-to-day life, the flexibility you’ve always needed. A virtual landline is a number that isn’t tied to a specific address, as opposed to traditional landline numbers, which means it doesn’t matter where you are – you’ll never miss a call again!

Setting Up a Virtual Landline on a Mobile

Setting up a “virtual landline” is simple and typically we can get your virtual landline number up and working within an hour. The process is much the same as if you were to divert a traditional landline number to your mobile phone. It’s a simple process that we can help you to set up.

Can I choose my virtual landline number?

Yes, you can select from our current range of virtual landline numbers on our website. Choose either a memorable virtual landline number or run of the mile numbers. We hold 100,000’s of 01/02,03 & 08 number in stock, as well offering a unique local exchange virtual landline number.

  1. Contact us to choose your preferred virtual landline number

Here at Smart Numbers, we use the best tier1 & VoIP networks to make sure you have premium call quality and we have every local call prefix in the UK available for you to choose from.

  1. Do I need to change my mobile?

The beauty of our virtual landline solution is you can keep your personal or business mobile number and the caller does know the virtual landline diverts calls to your mobile.

You don’t need to replace your existing mobile handset or provider – we can make your virtual landline work whichever model your existing mobile phone is, meaning there’s no need for expensive start-up costs.

  1. Choose any call handling services you require

We offer a range of call management and call handling services, such as secret call screening, live call answering and call processing, so if you’re struggling to do it all, we can help you out. If you have any questions, our helpful team will be able to talk you through all of your options regarding receiving inbound and making outbound calls.

  1. Agree your rolling monthly agreement and call plan

Unlike traditional landline providers, we don’t tie you into a fixed contract; we just take it month by month. We also have a great range of discounted call plans, so calls, in general, can be much cheaper.

  1. How do I get my virtual landline number started

It really is as simple as that! With 24/7 help on hand, you’re in safe hands with Smart Numbers. Contact us today to see how we can help you set up your mobile as a virtual landline.

divert landline calls to mobile

How Do I Divert Landline Calls to a Mobile or Another Number?

With our landline number to mobile service, it’s never been simpler to divert landline calls to your mobile or any other phone.

Why Should You Divert Business Calls to Your Mobile?

Diverting landline calls to a mobile phone, in many cases, is a service provided for commercial clients, although can be for personal use too.

In a commercial setting, new and existing customers would often prefer to call a landline number, rather than a mobile number, when dealing with companies. It offers a professional appearance and can instil confidence in the company’s legitimacy, so it can have a positive impact on customers when choosing one business over another. In many cases, the landline numbers will in fact call through to a mobile phone; for new and established companies, having the flexibility of a mobile phone as a primary contact number is invaluable.

How does call forwarding your landline number to your mobile work?

At Smart Numbers, we use the UK’s biggest Tier 1 networks and most reliable VoIP Network, including BTipex, which means we can offer the best coverage and call quality. For a small fee, we can set up the divert service which is on a monthly rolling contract, so you don’t have to worry about cancellation fees or being tied into a long-term contract.

All you need to do is choose the landline number you would like, and we’ll do the rest. We have access to every area code across the UK, so wherever you are based, we can have the right local code for you. Once chosen, the number will be yours forever, so even if you relocate or change your mobile handset, you can keep the same number.

Smart Numbers has a range of call divert options and services available for you – contact us or visit our website today to see how we can help you.

virtual landline

What Is a Virtual Landline?

Using a virtual landline are extremely simple to set up, easy to use and are often used for start up and local businesses wanting a “local virtual landline” representation.

Simply put, a virtual landline is what it says: a virtual phone number, which stays the same despite your location, unlike traditional landline numbers that are associated with a specific building or address. So, whether you’re working at home/office or regularly work at your customer’s location (on site or out and about), you can receive a business call via your virtual landline on your mobile wherever you go!

Your virtual landline number can be a geographically local number, starting with 01 or 02, or a national number, starting 03 or 08.

What Are the Benefits of a Virtual Landline?

Whether you’re using a virtual landline for business or personal use, the benefits can be great.

  • No need to worry if you’re at home or out and about, you can have your virtual landline number diverted to your mobile phone, so people only need to have one number to contact you, wherever you are.
  • If your business is new and going through a period of fast growth, you won’t need to change your number if you need to relocate. This means no costly changes to make on business cards, and avoiding the possibility of your customers having the wrong information.
  • Having a single phone number as a point of contact means you won’t miss any calls, plus it can have a great professional impression and will make it easier for people to contact you.
  • A virtual landline number can be much less costly than a fixed landline; there are no fixed contracts, just a rolling monthly agreement.

Here at Smart Numbers, we offer a range of virtual landline services and have years of experience. Our experts will be able to answer any queries you have or arrange an installation, so contact us today to discuss your virtual landline requirements.

london 020 number

3 Ways to Get Your Sales Prospects to Pick Up Their Phones

The first challenge you need to overcome when making B2B sales calls is getting them to pick up the phone in the first place.

The more time you spend having conversations with prospects in London the more successful you will be, so it makes sense that you need to work on improving your chances of getting through to someone before perfecting your sales pitch.

We’ve come up with a few simple sales calls tips to reduce the amount of time you spend dialling fruitlessly and start getting more of your calls to London customers picked up.

Get a local dial code

If you’re making a sales call, one of the best ways to get your call picked up is to avoid it looking like a sales call! If you’re calling businesses in London, they’re far more likely to pick up a call from an unknown number if it has a local dial code 020. Local 020 numbers have the potential to bring in a new client making an enquiry and have a sense of neighbourly familiarity about them so are usually perceived as being friendlier.

With Smart Numbers, it’s easy to affordably mask your existing number with a telephone number of your choice, including local London 020 numbers.  Check out our full list of business telephone number solutions here.

Call at the right times

A simple way to get more of your calls picked up when calling B2B is to bide your time and pick your moment carefully.  If you catch people at the wrong time they’re likely to be irritated and abrupt, but by calling at the right time you have a far better chance of them being receptive to you.

Of course, it’s impossible to know when your prospect is in the middle of something and when they’re taking a breather, but there are plenty of studies that give us a better idea of when people are more likely to be available to talk.

A 2017 study found that generally Wednesdays and Thursdays are the best days to make B2B sales calls, whilst calling between 11 am – 12 pm or 4 pm – 5 pm gives you the best chance of getting your calls answered.  This makes sense as these are the times when people are likely to be wrapping things up for lunch or the end of the day.

Reach out prior to calling

Another great way of getting more people to speak to you is by making yourself known to them before you make the call. Getting yourself on your prospect’s radar helps to make your call feel a little friendlier and less like a cold call.

You could do this by sending an email or connecting with them on LinkedIn. If you catch your prospect at the right time and they recognise your name or business name, even if they’re not sure where from, then they’re more likely to take the call.

Give our experts here at Smart Numbers a call on 03450 178 179 for help choosing an attractive 020 telephone number for your business.

Landline number to mobile phone

How to Get a Local Landline Number on Your Mobile

A mobile local landline number can offer your business flexibility and convenience, allowing you to appear local to customers no matter where you’re taking the call from.

Running a small business can involve a lot of multitasking, and for many business owners, it simply isn’t possible to be waiting in the office for calls all the time.

Customers can sometimes be put off calling businesses that list a mobile number as their main point of contact as they make the presumption that a mobile number means the business isn’t very established or professional.

A local landline number for mobile allows business owners to successfully juggle the day-to-day tasks required to run a business with maintaining a professional appearance to customers.

How do mobile landline numbers work?

Getting a mobile landline number is simple with Smart Numbers. There’s no need to lose your existing mobile number, network provider, phone or sim card.  Our mobile landline service works with your existing setup by simply masking your mobile number with your chosen local UK landline number when you select to do so.

Your chosen UK landline number will then be displayed to customers during both incoming and outgoing calls.

Benefits of a mobile local landline

Mobile local landline numbers are invaluable for helping small businesses to retain a professional appearance whilst still operating efficiently.  Here are just a few benefits of a Smart Numbers mobile landline:

Appear local from any location – Mobile landline numbers offer small businesses great flexibility and efficiency.  No matter where your business requirements take you on any given day, as far as your customers are concerned you’re still sat in your office in the location that your business operates from.

Professional – Studies have found that customers perceive businesses with a mobile number as their main point of contact to be less professional than those with landlines.  A mobile landline means you can retain the professional image with your customers whilst benefiting from the flexibility of a mobile phone.

Choose a memorable number – When you get a mobile landline number you have the option to select your new number, allowing you to choose a number that will be memorable for your customers and that will stand out on your marketing materials.

Don’t miss calls – Missed calls are lost business, so it’s important to never let a call go answered.  A mobile landline gives you the flexibility to take your office phone out on-the-go with you during the day so that you never miss a call.

Make your business appear more established than it is – If you’re a one man band or a small business that is just starting out then you will need to answer calls whilst you’re out on the job.  A mobile landline can disguise the fact that you’re doing so by giving the appearance that the call is being answered from an office to make your business appear more established than it is.

How to get a mobile local landline number

Find out more about how Smart Numbers Ltd can help you with securing local landline numbers for your mobile. To set up or for more information or advice, give us a call on 08450 178 179 or 03450 178 179 (0345 numbers are included free in mobile contracts).

call recording solutions

4 Ways Call Recording can Benefit your Business

Call recording is a cost-effective solution to several essential business requirements and may have more benefits than you realise.

No matter what reason your business is considering call recording, you will find that having the ability to play back your business calls will assist you in more ways than you expect.

In this blog we will look at four key areas where call recording can help your business, from staff training to dispute resolution.

Excellent staff training tool

For many businesses the real attraction of call recording is its effectiveness as a staff training tool.  When customer service employees listen back to their own calls or colleague’s calls they can learn from mistakes, learn to communicate more clearly and identify any missed selling opportunities.  Listening to real life customer queries or complaints is an invaluable way of preparing customer service staff for a variety of real-life situations that they may encounter in their role and prepare them to deal confidently with difficult calls.

Keeping a history of each employee’s calls can also help to track performance and see how individual employees have improved and progressed over time, something that can give employees great job satisfaction.

Improve the service your business offers

As well as helping your business to offer highly effective training for customer service staff, call recording can also give you the insight into your customer’s needs that you require to improve your products or services.  By listening back to real customer comments and queries your business can learn more about what your customers really think about your products and services and how they can be improved to better meet customer needs.

Evidence during disputes

Call recordings are an excellent way to revisit any calls being disputed by a customer to find out what happened on the call and help to resolve the issue with the customer.

In the event of legal disputes, call recordings can also be used as invaluable evidence to protect your business from a costly fine, saving you both time and money.

Play back calls for further information

It can be difficult to take effective notes over the phone if there is a lot of information to take down.  If your business often takes a lot of information from customers, particularly complex information, it can be very useful to have the ability to play back calls to gather information rather than rushing to write it all down as the customer speaks.  This also allows you to give the customer your full attention during the call and prevents you having to call them back to ask them to repeat details you may have missed.

At Smart Numbers, our highly affordable call recording service is free to set up and network based, meaning there is no need to purchase or install expensive telephone equipment to get started.

To find out more about the telephony services offered by Smart Numbers, give us a free call anytime 24/7 on 03450 178 179.

business success

5 Ways to make your Small Business appear more Established

Investing in services that make your business look bigger and more established than it really is can help you to win more customers and grow your business.  Even businesses with a modest budget can afford products or services to disguise the fact they’re just starting out to help them whilst they’re building a client base and improving their reputation and credibility in their industry.

Buy a registered office address or PO Box – Running your business from your home address is a great way to keep costs down until you’re ready to invest in your own premises, but a home address can be off-putting to customers.  For a small cost, you can buy a business address or PO Box in a prestigious location or local to your customer base to give a more professional appearance.

Buy a virtual landline number – Whilst you may find using your personal mobile number a convenient and low-cost way of running your business, studies show that customers are less likely to trust businesses that advertise a landline number as their main point of contact. So, get a virtual landline number that diverts calls to your mobile phone.

At Smart Numbers, we sell a variety of telephone numbers for any geographic area, town or city in the UK including London numbers that can be diverted to your mobile number for a more professional look.  Businesses with London numbers are often perceived as being more reputable, successful and established than those with a lesser known dial code or mobile number as their main contact.

Invest in your website – It may be tempting to save some cash and DIY your own website, but an amateur website is a sure-fire giveaway that your business hasn’t been around for very long or is small and unestablished.  Websites that haven’t been created by a professional are often not very user-friendly and can be difficult to navigate.  Investing in a professional website will not only make a great first impression but should also be designed with conversion in mind to help turn your visitors into customers or enquiries.

Get a snappy domain name and email account – Your business website and email address should be the same as your business name without displaying any third-party email or website host names. Short and snappy URLs and email addresses are better for your business as they’re memorable and look more professional and trustworthy.

Get a virtual assistant – When you’re first starting out, trying to juggle every aspect of your business on your own can leave you snowed under tedious administrative duties when your time could be better spent growing your business.  Hiring a virtual assistant to answer calls and emails will not only free up your time but will also give the impression that you’re not the only person in your business.

To find out more about the range of mobile landline numbers that we offer including our sought after 0207 and 0208 London numbers, give us a call on our freephone number 03450 178 179.

Business telephony call solutions

How to Get More Business With Smart Telephony Solutions

If business is slow, have you considered the possibility that it could be your phone line that is holding your business back?

As a customer, there is nothing more frustrating when you’re trying to give a company your business than an ineffective telephone system blocking the way.

From businesses that never appear to be there to pick up their phone, to those that are constantly busy on the line or those that you really despise calling because it costs a fortune; a good telephone system can make the world of difference to customers.

As experts in smart call solutions here at Smart Numbers Ltd, we’ve come up with five top tips for winning more business using smart telephone solutions.

Get an attractive dial code

Having a telephone number that looks professional can be the difference between customers picking up the phone and dialling your number or calling a competitor.  A freephone 0800 number or a local dial code can make your business look professional and established, as well as helping customers to save money on their phone bill.

Divert calls to another line when busy

There’s nothing more off-putting when trying to speak to a business for the first time, than never being able to get through on their telephone line.  A constantly engaged phoneline can turn new customers off and frustrate existing customers.  Don’t miss calls and lose business just because you’re already on the phone.  Get your number set up to divert calls to another line when your number is busy so that a colleague can answer instead.

Call queuing

If you often have a high volume of calls coming in then another useful solution is to set up call queuing to prevent missed calls, lost business and frustrated customers.  Allow customers to wait on hold on the line until someone becomes available to take their call so that they don’t have to repeatedly call back.

24/7 live call answering

Need your customers to be able to speak to someone any time of the day or night but unable to offer the service yourself?  You can still be there for your customers when they need you and never miss a job again by setting up a 24/7 live call answering service.

Call recording

Call recording is a very useful training tool for businesses and can play an important part in learning how to improve your service or win new business.  By listening back to your business calls you can identify where things could have been communicated more effectively and any missed opportunities to upsell or improve the service you’re offering.  Feedback and tips can also be provided to other staff members to help them improve their calls.

To discover more about the smart call solutions discussed above or to learn more about our full range of services, please get in touch with Smart Numbers Ltd.

For further help or expert advice on how to make your business’ phone system work better for you and your customers, give us a call anytime 24/7 on either 08450 178 179 or 03450 178 179.

Local Number vs. 0800 numbers

In this digital age, many people see phone numbers as being obsolete for businesses but they are still a key method of contact for many potential customers. Not every customer will be as tech savvy as you’d hope and whilst live chat and social media are great ways of interacting, they aren’t for everyone. Most customers would admit that they feel safer in the knowledge that there is a human on the other side that they can actually speak to if they have an issue. With that in mind, many start-up businesses are often left with the question of should they use a local prefix number or an 0800-toll free number. Here we walk you through the differences and advantages of local numbers and 0800 numbers to help you decide.

Local Numbers

Having a local number if you are a small business owner is key, not only does it let potential customers in your area know that you are open for business, it shows them that you are there for when they need you. If, however you also work in a number of areas nationwide you may also want to consider using a virtual landline so that you can have number local numbers. For instance, you may be located in Liverpool and whilst you are not based elsewhere you may also operate in Manchester. In this instance, you can use a virtual landline to create an 0161-prefix number so that people in that area feel safe in the knowledge they are contacting a reputable, local working business. In general, you will find that customers are much more likely to contact a business that they believe works locally, it gives them a sense of trust and familiarity that you can’t get with an 0800 number.

0800 numbers

That being said, there are a lot of advantages to using a Freephone number that you can’t get with standard local numbers. Firstly, and most obviously, an 0800 number is a freephone number which means your customers won’t be worried about incurring obscene call charges when trying to contact you. It also creates a sense of professionalism that you just can’t get with a local number. Having an 0800 gives the impression that you are a credible multinational company that works with customers across the country. It will also improve customer relations as it is a sign that you are willing to incur call costs so that they can contact you without any worries. Even if you must put them on hold, whilst it may leave them slightly disgruntled, they will have no complaints about call charges. Plus, if you are a smaller business looking to branch out in working nationwide what better way to start than with a number that does not pertain to any specific area. When customers dial an 0800 number they do not know which part of the country you are located in, they will just assume that you operate in

Both numbers can benefit your business in the long term but it is up to you to decide which will suit your needs best. If you are thinking of creating a virtual landline with one of the numbers, then the first place to start looking will be Smart Numbers Ltd. We will help you better understand your options and find a package that will help you to grow.

local business number

The Importance of Having a Local Number For Your Business

Statistically speaking, the majority of business now comes from people finding companies via search engines. Whilst the research shows that an online presence is key, once the customer has decided on the company they will want to contact the business over the phone. Most people believe we’re moving into a depersonalised digital era, but at the end of the day what everyday people want is to be assured by an actual person. So, at this point you would think, well, every business has a phone number they can be contacted on, so what’s the issue? This is where most business owners fall down and consequently lose business. They are not questioning what their business phone number means to the public, what image are they putting out into the world. A phone number can make or break your business which is why here we detail the importance of having a geographic local number.

Trust is key between a customer and a company and this starts when the customer wants to contact the company. If they find that the company does not have a local prefix on their contact number, they will assume that you aren’t local, and the mistrust begins. It is much safer for the customer to find a business operating in the same field that has a local number. The beauty of having this means that you don’t have to be based locally but you give the impression that you are. This means you can work nationally, bringing in customers from across the UK.

It is also important to consider your customer demographic, specifically their ages. Older customers are not likely to find you online, instead they will search locally for what they are looking for. If they come across your business, but don’t see a local prefix it is extremely unlikely that you will be considered. Having this prefix not only tells them you’re local but also lets them know that they won’t have to pay for expensive call charges in the process.

Finally, purchasing a local number is a choice that will pay for itself in no time at all. It is undoubtedly a small investment that has potentially huge returns in the customers it will bring in. You can have local numbers for all over the country and be bringing in new customers daily. You will be able to see growth almost immediately and continue to expand as far as you like.

There are many communications companies like Smart Numbers Ltd providing an exciting mix of telephone numbers, call management, along with additional business services aimed at connecting your business with your customers. No contracts, no hidden extras, just unbeatable price & service.