Among the technical innovations that have been driving business over the last few years, it can be easy to overlook the humble telephone. We’ve got a host of social media platforms, instant messenger apps, and the ubiquitous Skype. But among all this, business telephony is moving on in leaps and bounds, leaving old-fashioned dial-telephones looking like something from a period movie.
So what’s new? How can you keep your business connected in 2018?
First There Was VoIP Telephony
VoIP is a term you’ve probably heard a few times by now. It’s an acronym for Voice over Internet Protocol. This is the technology we use to divert conventional telephone calls over the internet. Hosted in the cloud and accessed over the internet, VoIP allows you to make and receive calls in the usual way through to other broadband handsets or conventional phone lines.
Needless to say, this technology provides a massive increase in the flexibility available to business without having to rely on expensive mobile phone networks. You can simply take a call on a USB handset plugged into your laptop or tablet wherever you are, be it on the train, or at a working lunch in a restaurant. You’re always available, and you can keep your mobile for personal use.
Integrating Landlines and Mobiles
If VoIP is the basis for much of what’s changed in telephony in recent years, it’s the impact that’s having on the use of more traditional landline and mobile communications that can be truly beneficial to business. Traditional telephone network providers are increasingly catching up with the flexibility offered by VoIP, but with the line quality that’s always been their greatest selling point.
For years, we’ve loved the flexibility of mobile phones, but there remains a little bit of a negative image around an easily identifiable ‘07’ mobile phone number for the business. After all, anyone can buy a mobile and go into business. The very advantage of the mobile in being able to take a call anywhere is the same factor that breeds suspicion among many. You’ve no particular location, no business address. You could be anyone.
A landline is much more trustworthy, especially if it’s a local number. But unfortunately, that means you have to be in the office waiting for it to ring.
Now you can have it all. You can get any local geographical phone number, including a high-status London 0207 or 0208 number to dial straight through to your mobile or even an office landline in the Outer Hebrides. Routing your call in real time through a web portal or access number allows you to take incoming or make outgoing calls from anywhere in the world using the same number as your office in Piccadilly Circus!
Who Do I Call?
For these and numerous other exciting telephony innovations to help your business stay ahead in 2018, get in touch with Smart Numbers Ltd at 03450 178 179 and we’ll provide you with the right choice, the right advice, and the right price.