Category Archives: Blog

virtual landline on mobile

How Do I Set Up a Virtual Landline on My Mobile?

A virtual landline is a great way to give your company, or day-to-day life, the flexibility you’ve always needed. A virtual landline is a number that isn’t tied to a specific address, as opposed to traditional landline numbers, which means it doesn’t matter where you are – you’ll never miss a call again!

Setting Up a Virtual Landline on a Mobile

Setting up a “virtual landline” is simple and typically we can get your virtual landline number up and working within an hour. The process is much the same as if you were to divert a traditional landline number to your mobile phone. It’s a simple process that we can help you to set up.

Can I choose my virtual landline number?

Yes, you can select from our current range of virtual landline numbers on our website. Choose either a memorable virtual landline number or run of the mile numbers. We hold 100,000’s of 01/02,03 & 08 number in stock, as well offering a unique local exchange virtual landline number.

  1. Contact us to choose your preferred virtual landline number

Here at Smart Numbers, we use the best tier1 & VoIP networks to make sure you have premium call quality and we have every local call prefix in the UK available for you to choose from.

  1. Do I need to change my mobile?

The beauty of our virtual landline solution is you can keep your personal or business mobile number and the caller does know the virtual landline diverts calls to your mobile.

You don’t need to replace your existing mobile handset or provider – we can make your virtual landline work whichever model your existing mobile phone is, meaning there’s no need for expensive start-up costs.

  1. Choose any call handling services you require

We offer a range of call management and call handling services, such as secret call screening, live call answering and call processing, so if you’re struggling to do it all, we can help you out. If you have any questions, our helpful team will be able to talk you through all of your options regarding receiving inbound and making outbound calls.

  1. Agree your rolling monthly agreement and call plan

Unlike traditional landline providers, we don’t tie you into a fixed contract; we just take it month by month. We also have a great range of discounted call plans, so calls, in general, can be much cheaper.

  1. How do I get my virtual landline number started

It really is as simple as that! With 24/7 help on hand, you’re in safe hands with Smart Numbers. Contact us today to see how we can help you set up your mobile as a virtual landline.

Landline number to mobile phone

How to Get a Local Landline Number on Your Mobile

A mobile local landline number can offer your business flexibility and convenience, allowing you to appear local to customers no matter where you’re taking the call from.

Running a small business can involve a lot of multitasking, and for many business owners, it simply isn’t possible to be waiting in the office for calls all the time.

Customers can sometimes be put off calling businesses that list a mobile number as their main point of contact as they make the presumption that a mobile number means the business isn’t very established or professional.

A local landline number for mobile allows business owners to successfully juggle the day-to-day tasks required to run a business with maintaining a professional appearance to customers.

How do mobile landline numbers work?

Getting a mobile landline number is simple with Smart Numbers. There’s no need to lose your existing mobile number, network provider, phone or sim card.  Our mobile landline service works with your existing setup by simply masking your mobile number with your chosen local UK landline number when you select to do so.

Your chosen UK landline number will then be displayed to customers during both incoming and outgoing calls.

Benefits of a mobile local landline

Mobile local landline numbers are invaluable for helping small businesses to retain a professional appearance whilst still operating efficiently.  Here are just a few benefits of a Smart Numbers mobile landline:

Appear local from any location – Mobile landline numbers offer small businesses great flexibility and efficiency.  No matter where your business requirements take you on any given day, as far as your customers are concerned you’re still sat in your office in the location that your business operates from.

Professional – Studies have found that customers perceive businesses with a mobile number as their main point of contact to be less professional than those with landlines.  A mobile landline means you can retain the professional image with your customers whilst benefiting from the flexibility of a mobile phone.

Choose a memorable number – When you get a mobile landline number you have the option to select your new number, allowing you to choose a number that will be memorable for your customers and that will stand out on your marketing materials.

Don’t miss calls – Missed calls are lost business, so it’s important to never let a call go answered.  A mobile landline gives you the flexibility to take your office phone out on-the-go with you during the day so that you never miss a call.

Make your business appear more established than it is – If you’re a one man band or a small business that is just starting out then you will need to answer calls whilst you’re out on the job.  A mobile landline can disguise the fact that you’re doing so by giving the appearance that the call is being answered from an office to make your business appear more established than it is.

How to get a mobile local landline number

Find out more about how Smart Numbers Ltd can help you with securing local landline numbers for your mobile. To set up or for more information or advice, give us a call on 08450 178 179 or 03450 178 179 (0345 numbers are included free in mobile contracts).

call recording solutions

4 Ways Call Recording can Benefit your Business

Call recording is a cost-effective solution to several essential business requirements and may have more benefits than you realise.

No matter what reason your business is considering call recording, you will find that having the ability to play back your business calls will assist you in more ways than you expect.

In this blog we will look at four key areas where call recording can help your business, from staff training to dispute resolution.

Excellent staff training tool

For many businesses the real attraction of call recording is its effectiveness as a staff training tool.  When customer service employees listen back to their own calls or colleague’s calls they can learn from mistakes, learn to communicate more clearly and identify any missed selling opportunities.  Listening to real life customer queries or complaints is an invaluable way of preparing customer service staff for a variety of real-life situations that they may encounter in their role and prepare them to deal confidently with difficult calls.

Keeping a history of each employee’s calls can also help to track performance and see how individual employees have improved and progressed over time, something that can give employees great job satisfaction.

Improve the service your business offers

As well as helping your business to offer highly effective training for customer service staff, call recording can also give you the insight into your customer’s needs that you require to improve your products or services.  By listening back to real customer comments and queries your business can learn more about what your customers really think about your products and services and how they can be improved to better meet customer needs.

Evidence during disputes

Call recordings are an excellent way to revisit any calls being disputed by a customer to find out what happened on the call and help to resolve the issue with the customer.

In the event of legal disputes, call recordings can also be used as invaluable evidence to protect your business from a costly fine, saving you both time and money.

Play back calls for further information

It can be difficult to take effective notes over the phone if there is a lot of information to take down.  If your business often takes a lot of information from customers, particularly complex information, it can be very useful to have the ability to play back calls to gather information rather than rushing to write it all down as the customer speaks.  This also allows you to give the customer your full attention during the call and prevents you having to call them back to ask them to repeat details you may have missed.

At Smart Numbers, our highly affordable call recording service is free to set up and network based, meaning there is no need to purchase or install expensive telephone equipment to get started.

To find out more about the telephony services offered by Smart Numbers, give us a free call anytime 24/7 on 03450 178 179.

Local Number vs. 0800 numbers

In this digital age, many people see phone numbers as being obsolete for businesses but they are still a key method of contact for many potential customers. Not every customer will be as tech savvy as you’d hope and whilst live chat and social media are great ways of interacting, they aren’t for everyone. Most customers would admit that they feel safer in the knowledge that there is a human on the other side that they can actually speak to if they have an issue. With that in mind, many start-up businesses are often left with the question of should they use a local prefix number or an 0800-toll free number. Here we walk you through the differences and advantages of local numbers and 0800 numbers to help you decide.

Local Numbers

Having a local number if you are a small business owner is key, not only does it let potential customers in your area know that you are open for business, it shows them that you are there for when they need you. If, however you also work in a number of areas nationwide you may also want to consider using a virtual landline so that you can have number local numbers. For instance, you may be located in Liverpool and whilst you are not based elsewhere you may also operate in Manchester. In this instance, you can use a virtual landline to create an 0161-prefix number so that people in that area feel safe in the knowledge they are contacting a reputable, local working business. In general, you will find that customers are much more likely to contact a business that they believe works locally, it gives them a sense of trust and familiarity that you can’t get with an 0800 number.

0800 numbers

That being said, there are a lot of advantages to using a Freephone number that you can’t get with standard local numbers. Firstly, and most obviously, an 0800 number is a freephone number which means your customers won’t be worried about incurring obscene call charges when trying to contact you. It also creates a sense of professionalism that you just can’t get with a local number. Having an 0800 gives the impression that you are a credible multinational company that works with customers across the country. It will also improve customer relations as it is a sign that you are willing to incur call costs so that they can contact you without any worries. Even if you must put them on hold, whilst it may leave them slightly disgruntled, they will have no complaints about call charges. Plus, if you are a smaller business looking to branch out in working nationwide what better way to start than with a number that does not pertain to any specific area. When customers dial an 0800 number they do not know which part of the country you are located in, they will just assume that you operate in

Both numbers can benefit your business in the long term but it is up to you to decide which will suit your needs best. If you are thinking of creating a virtual landline with one of the numbers, then the first place to start looking will be Smart Numbers Ltd. We will help you better understand your options and find a package that will help you to grow.

local business number

The Importance of Having a Local Number For Your Business

Statistically speaking, the majority of business now comes from people finding companies via search engines. Whilst the research shows that an online presence is key, once the customer has decided on the company they will want to contact the business over the phone. Most people believe we’re moving into a depersonalised digital era, but at the end of the day what everyday people want is to be assured by an actual person. So, at this point you would think, well, every business has a phone number they can be contacted on, so what’s the issue? This is where most business owners fall down and consequently lose business. They are not questioning what their business phone number means to the public, what image are they putting out into the world. A phone number can make or break your business which is why here we detail the importance of having a geographic local number.

Trust is key between a customer and a company and this starts when the customer wants to contact the company. If they find that the company does not have a local prefix on their contact number, they will assume that you aren’t local, and the mistrust begins. It is much safer for the customer to find a business operating in the same field that has a local number. The beauty of having this means that you don’t have to be based locally but you give the impression that you are. This means you can work nationally, bringing in customers from across the UK.

It is also important to consider your customer demographic, specifically their ages. Older customers are not likely to find you online, instead they will search locally for what they are looking for. If they come across your business, but don’t see a local prefix it is extremely unlikely that you will be considered. Having this prefix not only tells them you’re local but also lets them know that they won’t have to pay for expensive call charges in the process.

Finally, purchasing a local number is a choice that will pay for itself in no time at all. It is undoubtedly a small investment that has potentially huge returns in the customers it will bring in. You can have local numbers for all over the country and be bringing in new customers daily. You will be able to see growth almost immediately and continue to expand as far as you like.

There are many communications companies like Smart Numbers Ltd providing an exciting mix of telephone numbers, call management, along with additional business services aimed at connecting your business with your customers. No contracts, no hidden extras, just unbeatable price & service.

what do virtual landlines offer your business

What do virtual landlines offer your business?

Virtual Landlines are becoming one of the UK’s most popular phone line options for smaller businesses. Whilst it can be easy to start out using a mobile number or a fixed landline number, this isn’t practical if you want to grow your business. There are numerous reasons why switching to a virtual landline will be beneficial to your business and your customers. That is why here we have created a comprehensive list to help you understand what to expect with this type of phone option.

One of the biggest reasons that business owners can be apprehensive to use a virtual landline is the prospect of changing their existing contact number. If you have been operating for a few years the number may be known to many of your customers and be printed on business cards, letters and be included in web and email designs. It makes no sense to make a change that will cost you more than you’d ever wanted to spend. However, the beauty of a virtual landline is that you can port your existing number for free. With this change, you will give yourself and your business a new lease of life; no longer will you be confined to an office landline to take calls. It won’t matter if you move your office space or if you are simply on the move, you will be able to take calls from anywhere in the world at any time. You will also end up saving a considerable amount of money each year as you no longer have to pay for a line rental.

You will also find that most providers are very welcoming to new customers and want to keep you as long as possible. As a result of only providing monthly rolling contracts they often find other incentives to keep your business. This is generally in the form of credit that can be used in the UK or overseas. If you also find yourself short on credit at any time you will find that it is extremely easy to top up using their app or web portal.

One of the hardest things for modern worker is having to be confined to four walls, doing the standard 9-5, 5 days a week. But, with a virtual landline you will find that you can quite easily escape from this without jeopardising your business. Virtual Landlines help empower you and allow you to get more from life than just working. Being able to experience a new freedom and more productive working condition can completely change how you feel and work. Being able to work from anywhere in the world, whether that be from bed or from a beach abroad will improve how you feel about your work.

Finally, whilst roaming fees in the EU have recently been dropped (hooray!) they are still in place outside the EU. Therefore, companies providing you with your virtual landline keep their roaming charges as low as possible. They know how important it is as a business owner to be able to take calls at any time of day, wherever you are and not be charged the world for it! Plus, generally through their apps when you make a call a lot of the time it will be free because it uses Wi-Fi.

For advice about your business communication needs, contact Smart Numbers!

0845 numbers for your business

Why your business should have an 0845 number

 

If you are a small business looking to make changes so you can begin to expand one of the best places to start is with your contact number. A lot of the time you will start out with a mobile number as it is convenient and you aren’t paying out extra each month for another number. However, in order to appear more professional and allow customers to believe you operate nationwide, you may want to look into getting an 0845 number.

What is an 0845 number?

The 0845 number was first brought into use in 1996 as a number that was non-geographic but was charged at the local rate of the caller. It has since become an extremely popular option for businesses of all size, especially since most mobile contracts will include local call rates in their monthly customer allowances.

Why use an 0845 number?

  • This number allows you to create a national presence for your business without having to be situated in every area. 0845 are not associated with any particular region so your customer will call under the impression that you operate in their area.
  • It will allow you to promote a more professional image even if you are a smaller start-up business working from home or from a small local office.
  • It will allow you to have a more distinguished work and home life, especially if you have previously been using your mobile number as a contact for customers. By having this number, you will no longer have to mix your work and personal calls throughout the day.
  • You can use this number for whatever you need whether it be a primary contact number for you or your business or if you need it as a support line for customers.

What else do you get with the number?

Generally, when you purchase a 0845 number through a service provider they will also be able to offer you extras as part of your package, this can include the following;

– Virtual receptionist to direct customers to the right place

– Call forwarding to whatever landline or mobile you wish

– Access to control everything through an online portal app wherever you are in the world

–  Voicemail services that can be sent to you as a transcript via email

– The ability to block unwanted calls from problem customers or other business enquiries

How do you get the 0845 number?

Most phone service providers will be able to offer you a package for an 0845 number, you will be able to choose between a fixed or rolling contract. However, there are a lot of different packages on the market with different providers who can offer you different extras. You will have to shop around to find a price, contract and add ons that suit you best.

How much will this set me back?

Typically, 0845 numbers are relatively cheap in terms of what you will pay for other phone contracts in your life. With this type of virtual number there is no need to pay for a line rental, so if you forward your calls to a mobile you will no longer have to fork out the £20 plus a month.

For more information, contact Smart Numbers for no-obligation advice.

Best smartphones for 2017

What is the best smartphone 2017 so far

At this moment, there are more mobile phones on the Earth than there are people. In 2014 the number of currently active mobile devices crossed 7.19 billion and over the past 3 years has only grown. As a result, the demand and market for the latest and best smartphone has never been greater. People are always looking for a phone that has more storage, capabilities and encompasses many aspects of life as possible. No longer is a mobile phone a device solely meant to call and text people, it has the capability to take high-resolution pictures and videos, play movies, allow internet access, use GPS and so much more. And it is because of this that so much of our lives revolve around this one piece of technology. So, like everyone else in the world you are probably looking for the best smartphone on the market in 2017 which is why we have compiled a list that meets these criteria.

The war between Apple and Android is ever growing but research and testing shows that currently the best phone on the market is the Samsung Galaxy S8. Most people believe that Samsung is always one step behind Apple, but not with this phone. Aesthetically it is a complete overhaul from the standard mobile with its curved display that allows you to view your screen at all angles. Accompanying this is the unrivalled 12-megapixel camera, providing you with high-resolution photography. It also comes with 64GB storage so you will never have to worry about the dreaded ‘not enough storage space’ infamous to Apple products. And whilst Apple is seemingly releasing a new product every year making your previous product obsolete, it can easily be said that this phone is an investment that other companies will spend years trying to rival. But, as with any investment there is a price to be paid that starts at £679 or £779 for the S8 Plus.

Seemingly, the edge that Apple has had over Samsung for years stems for the aesthetic of the product which Samsung have clearly knocked out of the park. By creating a phone that not only surpasses any Apple product specs wise whilst maintaining a sleek, new and desirable aesthetic they have truly risen to the occasion. And with the current screen to body ratio at 84% they have almost rendered the above and below bezels nests obsolete. Seemingly with this product Samsung has listened to the consumer and given them what they want whilst Apple has arguably failed with their bold iPhone 7. The decision to remove the headphone jack on their new product has left many consumers angry and forced them to purchase new adapters in order to listen to music whilst charging their phones. With moves such as these it is easy to see why consumers are moving over to Android phones and why the new Samsung Galaxy S8 has been chosen as the best smartphone of the year.

mobile phones and business integration

Mobile Phones and Business Integration

Mobile phones have always been a brilliant tool for business people on the go. Since their earliest days as convenient devices with a reasonable battery life, they’ve enabled us to stay in contact whether walking through city streets or out in the remote countryside. They’ve become so much a part of business life that we take them for granted, even though they’ve been this usable for barely more than twenty years.

However, the conventional mobile phone comes with a problem that is felt by many businesses. Typically, they fall outside the corporate IT/telephony systems, using different networks and operating systems beyond the realms of the corporate extension number. Worse still, many depend on employees’ personal phones. Few companies provide their staff with mobile phones preferring to use those staff own themselves. Not only does this result in a variety of types and differing security standards, but it can become annoying for staff finding they’re receiving and dealing with work calls whilst they’re enjoying a beach holiday. Help is at hand though.

The Work Number

Using a web portal or access number, it’s now possible to route calls to your business landline to your mobile phone instead. Not only does this enable you to pick up calls to your office landline when you’re miles from the office, but it also allows you to make outbound calls on your mobile, which will come through to the recipient with your business landline as caller ID. In other words, you can make and receive calls on your mobile without your business contacts ever having access to your personal mobile number.

Needless to say, this system can be activated or deactivated according to user need, so you’ll be able to enjoy your holidays and stay in touch with loved ones, whilst being undisturbed by work calls.

Call Management

Integrating your mobile phone system in this way doesn’t mean urgent business calls just get sent to a voicemail where messages can be left unheard for weeks. Because business calls to your mobile are routed through your company’s telephony system they can be intercepted by colleagues whilst you’re away.

A call you can’t take can be diverted to another phone, whether landline or mobile, of someone who’s in a position to take that call. Failing that, it can go to a 24/7 professional answering service so your customer will always get to speak to a real human being, even when you’re not there. This is a particularly useful option for small businesses or sole traders where there’s little office back up.

System Integration

In short, for only a few pounds a month, your mobile can be fully integrated into your business telephony, giving you the full range of flexible call options even if you’re out on site or at a business event miles away. And you can do it all, whilst still being able to take your mobile phone out of the system and enjoy quality time while someone else covers your work calls.

To find out more about the latest call solutions, and how you can fully integrate your mobile and business phones, speak to us today at Smart Numbers Ltd.

Business without a landline

How to Set Up a Business without a Landline

In the past, the first task carried out by a new business was to set up a landline. Even if your first office was a small square room with cracked plaster and damp on the walls, there was always a telephone sitting on a table waiting to ring. But times have changed. Since mobile phones appeared in the mid-nineties, the humble landline has been on the back foot.

The Convenience of Mobiles

Nowadays, small businesses often don’t even think about a landline until they’re up and running. Why would they? All the communications they need are available through the ubiquitous smartphone. When our parents imagined the twenty-first century, they had visions of flying cars and space suits. Instead, we have the sum total of human knowledge available at the touch of a button on a small handheld device. It takes calls too.

The Downside of Mobiles

However, the speed of progress has been fast and many people haven’t kept up. There’s still a stigma around businesses that only use a mobile phone. There’s nothing that says ‘cowboy’ quite like an advertisement with only a mobile phone number. That suggests there’s no office, and you can just pack up and ditch your sim card the moment anything goes wrong. Whether we like it or not, an old-fashioned landline looks reliable.

In addition, there’s a question of cost. If you’re calling from a mobile phone, chances are calls are included in your package. But if you live in an area with poor mobile reception or simply don’t use a mobile, calling a mobile phone is often expensive from a landline as it isn’t included in many call packages.

But what if you’re a one-person operation, or can’t afford the astronomical rent for your own office?

The Alternative

If you’re furiously nodding your head, then Smart Numbers Ltd could be for you. We’re a creative communications company providing the latest telecommunications solutions for modern businesses. Our range of broadband, telephony systems, phone numbers and call management applications, can be combined and deployed across the net to give the appearance of a landline telephone, with all the convenience of the mobile communications you’re used to.

Business, without a Landline

Our competitively priced business services give you a range of business functions without needing a physical office and extensive telephony infrastructure. Our Tier 1 grade VoIP telephony solutions work through your existing broadband and our dedicated networks, omitting the need for a landline. Additional products and services can be applied simply by downloading the software without installing further expensive infrastructure.

Choose Your Location

The cloud provides many extra possibilities for telephony. We explore these possibilities in our solutions, continually innovating as new technology is released. We aim to offer maximum flexibility and to keep you connected wherever you are, whether that’s in a traditional office or working from a beachside apartment in the sun! You can have an authentic landline number and access it from anywhere in the world. That means having a London 0207 or 0208 number, even if you’re in Land’s End or John O’Groats. We offer fully supported call management facilities too.

Setting up a Landline-Free Business

Whatever your business model, we’ll review your every business telephony need. Our monthly, contracted arrangements give you the foundation for effective business communications wherever you are, and allow you to expand at a rate of your choosing. Get in touch with us at Smart Numbers Ltd today and we’ll show you the way to a bright, landline-free future.