Category Archives: Blog

How Can I Port my Landline Number to VoIP?

For those of you who have heard about VoIP, you’ll know what amazing benefits it can bring. For those of you who may not have heard about VoIP, here is a brief overview of what VoIP is, why you need it, and how to port your landline number to VoIP.

 What is VoIP?

VoIP is one of the best communication inventions to date. For businesses, it can be even more amazing. VoIP stands for Voice over Internet Protocol which essentially means you can get phone service over the internet.

If you have a reasonable quality internet connection, you can get phone service delivered through your internet connection, rather than from your phone company. Some people use VoIP to complement their traditional phone service since VoIP is very affordable and each type has their main features.

Why do you need VoIP?

VoIP has transformed the lives of many business owners across the UK by doing one simple thing – allowing the use of virtual phone numbers. The benefits of this are endless.

Firstly, as mentioned earlier, in general, VoIP costs less than traditional phone services. It also means you make a lot of savings when it comes to making phone calls abroad. These are often cheaper than using traditional calling when you use VoIP. This is perfect for a business which is looking to expand internationally.

Secondly, VoIP has made having a virtual telephone number possible. These are numbers that use cloud services to reach a phone of your choice. The number that someone rings to connect with you will not be the same as your real number.

As a result, you can keep your existing landline number if you need to move premises suddenly, or if your work requires you to move around a lot.

A virtual landline number looks more professional than a mobile number and might be the best option for those looking to advertise their business in a way that makes customers trust them.

It also gives you a bit of protection. Handing out your own phone number to people you don’t know can be dangerous. It could lead to them breaching your data. Having a virtual phone number prevents this, and you can rest assured your information is safe.

How can you port your landline number to VoIP?

Porting your landline number to VoIP is easy with the help of an experienced company, like Smart Numbers. If you want to keep the same landline number as your old premises, all you have to do is check with your current telephone provider whether you are able to transfer the number.

There could be some charges involved with this, so it is good to be prepared. Then, once you have done that, get in contact with Smart Numbers, who will move your business landline to VoIP for no extra cost.

 Get in touch today on 03450 178 179 to take the first step towards a more flexible and more secure business.

 

Local business phone number

Where to Buy Local Business Number

You could be an online company, maybe, your business runs from home, from your van, multi locations or even internationally. Or perhaps you’ve had the same premise for decades. Either way, buying a local business number will do wonders for you. It creates new opportunities, generates new business, and helps you target specific customers, all leading you to make a more significant profit.

 How does this happen?

People prefer to call or hear from a business that is local. This is especially true if they are trying to contact a tradesperson, shop, or a taxi company. According to one survey, 77% of people prefer to call local businesses over other nation or international business numbers.

This affinity for local businesses stems from the ability for local numbers to help build trust. If your business appears to be from the same area as the customer, it’s an immediate sign that you will understand them and will have values similar to their own. Customers will feel less nervous about being cheated or ripped off, which are common concerns among people looking to hire a service. As a result, local companies are likely to get more business from local customers.

This is why you need a local business number, but where can you buy one?

 How to buy a business phone number

When you are looking to buy a business phone number, you need to decide if you want to buy a landline phone number or mobile number. This entirely depends on who your business is, what you sell, and where you are. Mobile numbers are great for communicating on the go, but they are sometimes not useful when it comes to business advertisement. They can come across as amateurish. On the other hand, they do create a personal feel. In contrast, landlines are very professional and are most effective when you use a local area code for who you are trying to target, rather than a national code.

Whichever number is best for you, there are great companies online which will help you with your purchase. Smart Numbers has landline phone numbers for sale and has extensive experience in providing businesses with the best advice when it comes to buying a business phone number. Our landline phone numbers for sale will give your firm a professional look and help to improve your relationship with them, all for an affordable price.

 To take the first steps towards improving your company, you can visit our website at https://www.smart-numbers.net/. Here you’ll find all the information you need to buy a business phone number. Or give us a call on 03450 178 179. We will be happy to help.

Why You Should Buy 0800 numbers

For many small to medium-sized businesses the prospect of purchasing a 0800 number ( www.smart-numbers.net/0800-numbers ) can be rather daunting. There is often the question of whether or not it would be a wise investment and whilst there can be reasons why 0800 numbers aren’t always beneficial, there are many more why freephone numbers are substantially better than landline numbers.

Here we will explain some of the advantages a freephone 0800 number can offer your business and why you should buy 0800 numbers.

Undoubtedly, the biggest reason businesses invest in a 0800 number is to increase the volume of calls they receive. Consumers are much more likely to call a business that uses a 0800 number as opposed to a traditional landline as they know the cost of the call is completely covered.

Naturally, it will be your business that foots the call, but it will always bring more customers to you with recent research suggesting that 0800 numbers can increase calls by up to 175%. It is a small investment for potentially huge returns to your business.

When you have a small to medium-sized business presence is everything and a 0800 number can very easily provide that. Freephone numbers allow businesses to appear more national by replacing the local geographical dialling code meaning that your location no longer needs to be shown.

With 85% of consumers now using the internet to find businesses it is extremely important that the first contact number they see allows you to look professional and well established.

Most online searches are also now conducted via smartphones which then means they will call your business from the same phone. For years it was unclear whether or not 0800 numbers were free when calling from a mobile phone but finally, we have the answer.

As of 2015, Ofcom announced that freephone 0800 numbers were also free to call from mobiles. Yet another reason to integrate a 0800 number into your business!

How Can I Get My Old Landline Number Back

So, your business is on the up, and you need to move to a new location. Or perhaps you’ve found the office of your dreams and can’t wait to move in. There’s only one problem. You don’t think you can take your phone number with you. How will your customers know your new number? You can try and notify them through social media and email, but what about the ones who aren’t so active online? Without that phone number, your loyal customers won’t be able to reach you anymore, and you’ll start to see your profits fall. Your current telephone provider wants to close your number – which you know if going to cost you business!

Don’t panic! All is not lost. In fact, you will be surprised how common a problem this is.

Customers want a service that is convenient, reliable, trustworthy, and has excellent communication. Changing phone numbers puts your reputation with all of these things at risk. Having to search online or ask about for your new number is not convenient for customers. The fact that they were not aware of the change may come across as though you don’t value their service, almost as if you couldn’t be bothered. This signals to your customers that you may not have the best communication skills either. All of this hassle because you needed to move.

 Don’t lose your business landline number

But, this doesn’t have to be the case. Moving your business phone number is possible, you just need the help of a reliable virtual phone number company. One way to keep hold of your business landline number is to transfer it to your new phone. You can set up a virtual landline number meaning your old number is redirected to a new number of your choice using cloud services. This does not affect your customers, but a substantial positive impact on a relocating business.

You can keep all of your old customers. They will ring your old number, and they’ll come straight through to whatever phone you choose. There will be no losses to your profits or customer base.

 How to port your landline

Getting a virtual landline number is simple with an experienced seller of virtual phone numbers, like Smart Number who will do all the hard work for you. All you need to do is check with your original phone service provider whether you are able to transfer your old number. After this, the rest is easy. You can get simple monthly plans for virtual landlines that won’t make a dent in your pocket.

Why not give Smart Numbers a try? We are a professional, affordable company who provide local, national, and existing virtual phone numbers. To find out more about our deals, get in touch today on 03450 178 179.

virtual landline on mobile

How Do I Set Up a Virtual Landline on My Mobile?

A virtual landline is a great way to give your company, or day-to-day life, the flexibility you’ve always needed. A virtual landline is a number that isn’t tied to a specific address, as opposed to traditional landline numbers, which means it doesn’t matter where you are – you’ll never miss a call again!

Setting Up a Virtual Landline on a Mobile

Setting up a “virtual landline” is simple and typically we can get your virtual landline number up and working within an hour. The process is much the same as if you were to divert a traditional landline number to your mobile phone. It’s a simple process that we can help you to set up.

Can I choose my virtual landline number?

Yes, you can select from our current range of virtual landline numbers on our website. Choose either a memorable virtual landline number or run of the mile numbers. We hold 100,000’s of 01/02,03 & 08 number in stock, as well offering a unique local exchange virtual landline number.

  1. Contact us to choose your preferred virtual landline number

Here at Smart Numbers, we use the best tier1 & VoIP networks to make sure you have premium call quality and we have every local call prefix in the UK available for you to choose from.

  1. Do I need to change my mobile?

The beauty of our virtual landline solution is you can keep your personal or business mobile number and the caller does know the virtual landline diverts calls to your mobile.

You don’t need to replace your existing mobile handset or provider – we can make your virtual landline work whichever model your existing mobile phone is, meaning there’s no need for expensive start-up costs.

  1. Choose any call handling services you require

We offer a range of call management and call handling services, such as secret call screening, live call answering and call processing, so if you’re struggling to do it all, we can help you out. If you have any questions, our helpful team will be able to talk you through all of your options regarding receiving inbound and making outbound calls.

  1. Agree your rolling monthly agreement and call plan

Unlike traditional landline providers, we don’t tie you into a fixed contract; we just take it month by month. We also have a great range of discounted call plans, so calls, in general, can be much cheaper.

  1. How do I get my virtual landline number started

It really is as simple as that! With 24/7 help on hand, you’re in safe hands with Smart Numbers. Contact us today to see how we can help you set up your mobile as a virtual landline.

Landline number to mobile phone

How to Get a Local Landline Number on Your Mobile

A mobile local landline number can offer your business flexibility and convenience, allowing you to appear local to customers no matter where you’re taking the call from.

Running a small business can involve a lot of multitasking, and for many business owners, it simply isn’t possible to be waiting in the office for calls all the time.

Customers can sometimes be put off calling businesses that list a mobile number as their main point of contact as they make the presumption that a mobile number means the business isn’t very established or professional.

A local landline number for mobile allows business owners to successfully juggle the day-to-day tasks required to run a business with maintaining a professional appearance to customers.

How do mobile landline numbers work?

Getting a mobile landline number is simple with Smart Numbers. There’s no need to lose your existing mobile number, network provider, phone or sim card.  Our mobile landline service works with your existing setup by simply masking your mobile number with your chosen local UK landline number when you select to do so.

Your chosen UK landline number will then be displayed to customers during both incoming and outgoing calls.

Benefits of a mobile local landline

Mobile local landline numbers are invaluable for helping small businesses to retain a professional appearance whilst still operating efficiently.  Here are just a few benefits of a Smart Numbers mobile landline:

Appear local from any location – Mobile landline numbers offer small businesses great flexibility and efficiency.  No matter where your business requirements take you on any given day, as far as your customers are concerned you’re still sat in your office in the location that your business operates from.

Professional – Studies have found that customers perceive businesses with a mobile number as their main point of contact to be less professional than those with landlines.  A mobile landline means you can retain the professional image with your customers whilst benefiting from the flexibility of a mobile phone.

Choose a memorable number – When you get a mobile landline number you have the option to select your new number, allowing you to choose a number that will be memorable for your customers and that will stand out on your marketing materials.

Don’t miss calls – Missed calls are lost business, so it’s important to never let a call go answered.  A mobile landline gives you the flexibility to take your office phone out on-the-go with you during the day so that you never miss a call.

Make your business appear more established than it is – If you’re a one man band or a small business that is just starting out then you will need to answer calls whilst you’re out on the job.  A mobile landline can disguise the fact that you’re doing so by giving the appearance that the call is being answered from an office to make your business appear more established than it is.

How to get a mobile local landline number

Find out more about how Smart Numbers Ltd can help you with securing local landline numbers for your mobile. To set up or for more information or advice, give us a call on 08450 178 179 or 03450 178 179 (0345 numbers are included free in mobile contracts).

call recording solutions

4 Ways Call Recording can Benefit your Business

Call recording is a cost-effective solution to several essential business requirements and may have more benefits than you realise.

No matter what reason your business is considering call recording, you will find that having the ability to play back your business calls will assist you in more ways than you expect.

In this blog we will look at four key areas where call recording can help your business, from staff training to dispute resolution.

Excellent staff training tool

For many businesses the real attraction of call recording is its effectiveness as a staff training tool.  When customer service employees listen back to their own calls or colleague’s calls they can learn from mistakes, learn to communicate more clearly and identify any missed selling opportunities.  Listening to real life customer queries or complaints is an invaluable way of preparing customer service staff for a variety of real-life situations that they may encounter in their role and prepare them to deal confidently with difficult calls.

Keeping a history of each employee’s calls can also help to track performance and see how individual employees have improved and progressed over time, something that can give employees great job satisfaction.

Improve the service your business offers

As well as helping your business to offer highly effective training for customer service staff, call recording can also give you the insight into your customer’s needs that you require to improve your products or services.  By listening back to real customer comments and queries your business can learn more about what your customers really think about your products and services and how they can be improved to better meet customer needs.

Evidence during disputes

Call recordings are an excellent way to revisit any calls being disputed by a customer to find out what happened on the call and help to resolve the issue with the customer.

In the event of legal disputes, call recordings can also be used as invaluable evidence to protect your business from a costly fine, saving you both time and money.

Play back calls for further information

It can be difficult to take effective notes over the phone if there is a lot of information to take down.  If your business often takes a lot of information from customers, particularly complex information, it can be very useful to have the ability to play back calls to gather information rather than rushing to write it all down as the customer speaks.  This also allows you to give the customer your full attention during the call and prevents you having to call them back to ask them to repeat details you may have missed.

At Smart Numbers, our highly affordable call recording service is free to set up and network based, meaning there is no need to purchase or install expensive telephone equipment to get started.

To find out more about the telephony services offered by Smart Numbers, give us a free call anytime 24/7 on 03450 178 179.

Local Number vs. 0800 numbers

In this digital age, many people see phone numbers as being obsolete for businesses but they are still a key method of contact for many potential customers. Not every customer will be as tech savvy as you’d hope and whilst live chat and social media are great ways of interacting, they aren’t for everyone. Most customers would admit that they feel safer in the knowledge that there is a human on the other side that they can actually speak to if they have an issue. With that in mind, many start-up businesses are often left with the question of should they use a local prefix number or an 0800-toll free number. Here we walk you through the differences and advantages of local numbers and 0800 numbers to help you decide.

Local Numbers

Having a local number if you are a small business owner is key, not only does it let potential customers in your area know that you are open for business, it shows them that you are there for when they need you. If, however you also work in a number of areas nationwide you may also want to consider using a virtual landline so that you can have number local numbers. For instance, you may be located in Liverpool and whilst you are not based elsewhere you may also operate in Manchester. In this instance, you can use a virtual landline to create an 0161-prefix number so that people in that area feel safe in the knowledge they are contacting a reputable, local working business. In general, you will find that customers are much more likely to contact a business that they believe works locally, it gives them a sense of trust and familiarity that you can’t get with an 0800 number.

0800 numbers

That being said, there are a lot of advantages to using a Freephone number that you can’t get with standard local numbers. Firstly, and most obviously, an 0800 number is a freephone number which means your customers won’t be worried about incurring obscene call charges when trying to contact you. It also creates a sense of professionalism that you just can’t get with a local number. Having an 0800 gives the impression that you are a credible multinational company that works with customers across the country. It will also improve customer relations as it is a sign that you are willing to incur call costs so that they can contact you without any worries. Even if you must put them on hold, whilst it may leave them slightly disgruntled, they will have no complaints about call charges. Plus, if you are a smaller business looking to branch out in working nationwide what better way to start than with a number that does not pertain to any specific area. When customers dial an 0800 number they do not know which part of the country you are located in, they will just assume that you operate in

Both numbers can benefit your business in the long term but it is up to you to decide which will suit your needs best. If you are thinking of creating a virtual landline with one of the numbers, then the first place to start looking will be Smart Numbers Ltd. We will help you better understand your options and find a package that will help you to grow.

local business number

The Importance of Having a Local Number For Your Business

Statistically speaking, the majority of business now comes from people finding companies via search engines. Whilst the research shows that an online presence is key, once the customer has decided on the company they will want to contact the business over the phone. Most people believe we’re moving into a depersonalised digital era, but at the end of the day what everyday people want is to be assured by an actual person. So, at this point you would think, well, every business has a phone number they can be contacted on, so what’s the issue? This is where most business owners fall down and consequently lose business. They are not questioning what their business phone number means to the public, what image are they putting out into the world. A phone number can make or break your business which is why here we detail the importance of having a geographic local number.

Trust is key between a customer and a company and this starts when the customer wants to contact the company. If they find that the company does not have a local prefix on their contact number, they will assume that you aren’t local, and the mistrust begins. It is much safer for the customer to find a business operating in the same field that has a local number. The beauty of having this means that you don’t have to be based locally but you give the impression that you are. This means you can work nationally, bringing in customers from across the UK.

It is also important to consider your customer demographic, specifically their ages. Older customers are not likely to find you online, instead they will search locally for what they are looking for. If they come across your business, but don’t see a local prefix it is extremely unlikely that you will be considered. Having this prefix not only tells them you’re local but also lets them know that they won’t have to pay for expensive call charges in the process.

Finally, purchasing a local number is a choice that will pay for itself in no time at all. It is undoubtedly a small investment that has potentially huge returns in the customers it will bring in. You can have local numbers for all over the country and be bringing in new customers daily. You will be able to see growth almost immediately and continue to expand as far as you like.

There are many communications companies like Smart Numbers Ltd providing an exciting mix of telephone numbers, call management, along with additional business services aimed at connecting your business with your customers. No contracts, no hidden extras, just unbeatable price & service.

what do virtual landlines offer your business

What do virtual landlines offer your business?

Virtual Landlines are becoming one of the UK’s most popular phone line options for smaller businesses. Whilst it can be easy to start out using a mobile number or a fixed landline number, this isn’t practical if you want to grow your business. There are numerous reasons why switching to a virtual landline will be beneficial to your business and your customers. That is why here we have created a comprehensive list to help you understand what to expect with this type of phone option.

One of the biggest reasons that business owners can be apprehensive to use a virtual landline is the prospect of changing their existing contact number. If you have been operating for a few years the number may be known to many of your customers and be printed on business cards, letters and be included in web and email designs. It makes no sense to make a change that will cost you more than you’d ever wanted to spend. However, the beauty of a virtual landline is that you can port your existing number for free. With this change, you will give yourself and your business a new lease of life; no longer will you be confined to an office landline to take calls. It won’t matter if you move your office space or if you are simply on the move, you will be able to take calls from anywhere in the world at any time. You will also end up saving a considerable amount of money each year as you no longer have to pay for a line rental.

You will also find that most providers are very welcoming to new customers and want to keep you as long as possible. As a result of only providing monthly rolling contracts they often find other incentives to keep your business. This is generally in the form of credit that can be used in the UK or overseas. If you also find yourself short on credit at any time you will find that it is extremely easy to top up using their app or web portal.

One of the hardest things for modern worker is having to be confined to four walls, doing the standard 9-5, 5 days a week. But, with a virtual landline you will find that you can quite easily escape from this without jeopardising your business. Virtual Landlines help empower you and allow you to get more from life than just working. Being able to experience a new freedom and more productive working condition can completely change how you feel and work. Being able to work from anywhere in the world, whether that be from bed or from a beach abroad will improve how you feel about your work.

Finally, whilst roaming fees in the EU have recently been dropped (hooray!) they are still in place outside the EU. Therefore, companies providing you with your virtual landline keep their roaming charges as low as possible. They know how important it is as a business owner to be able to take calls at any time of day, wherever you are and not be charged the world for it! Plus, generally through their apps when you make a call a lot of the time it will be free because it uses Wi-Fi.

For advice about your business communication needs, contact Smart Numbers!