Category Archives: Call Solutions

call recording solutions

4 Ways Call Recording can Benefit your Business

Call recording is a cost-effective solution to several essential business requirements and may have more benefits than you realise.

No matter what reason your business is considering call recording, you will find that having the ability to play back your business calls will assist you in more ways than you expect.

In this blog we will look at four key areas where call recording can help your business, from staff training to dispute resolution.

Excellent staff training tool

For many businesses the real attraction of call recording is its effectiveness as a staff training tool.  When customer service employees listen back to their own calls or colleague’s calls they can learn from mistakes, learn to communicate more clearly and identify any missed selling opportunities.  Listening to real life customer queries or complaints is an invaluable way of preparing customer service staff for a variety of real-life situations that they may encounter in their role and prepare them to deal confidently with difficult calls.

Keeping a history of each employee’s calls can also help to track performance and see how individual employees have improved and progressed over time, something that can give employees great job satisfaction.

Improve the service your business offers

As well as helping your business to offer highly effective training for customer service staff, call recording can also give you the insight into your customer’s needs that you require to improve your products or services.  By listening back to real customer comments and queries your business can learn more about what your customers really think about your products and services and how they can be improved to better meet customer needs.

Evidence during disputes

Call recordings are an excellent way to revisit any calls being disputed by a customer to find out what happened on the call and help to resolve the issue with the customer.

In the event of legal disputes, call recordings can also be used as invaluable evidence to protect your business from a costly fine, saving you both time and money.

Play back calls for further information

It can be difficult to take effective notes over the phone if there is a lot of information to take down.  If your business often takes a lot of information from customers, particularly complex information, it can be very useful to have the ability to play back calls to gather information rather than rushing to write it all down as the customer speaks.  This also allows you to give the customer your full attention during the call and prevents you having to call them back to ask them to repeat details you may have missed.

At Smart Numbers, our highly affordable call recording service is free to set up and network based, meaning there is no need to purchase or install expensive telephone equipment to get started.

To find out more about the telephony services offered by Smart Numbers, give us a free call anytime 24/7 on 03450 178 179.

Business telephony call solutions

How to Get More Business With Smart Telephony Solutions

If business is slow, have you considered the possibility that it could be your phone line that is holding your business back?

As a customer, there is nothing more frustrating when you’re trying to give a company your business than an ineffective telephone system blocking the way.

From businesses that never appear to be there to pick up their phone, to those that are constantly busy on the line or those that you really despise calling because it costs a fortune; a good telephone system can make the world of difference to customers.

As experts in smart call solutions here at Smart Numbers Ltd, we’ve come up with five top tips for winning more business using smart telephone solutions.

Get an attractive dial code

Having a telephone number that looks professional can be the difference between customers picking up the phone and dialling your number or calling a competitor.  A freephone 0800 number or a local dial code can make your business look professional and established, as well as helping customers to save money on their phone bill.

Divert calls to another line when busy

There’s nothing more off-putting when trying to speak to a business for the first time, than never being able to get through on their telephone line.  A constantly engaged phoneline can turn new customers off and frustrate existing customers.  Don’t miss calls and lose business just because you’re already on the phone.  Get your number set up to divert calls to another line when your number is busy so that a colleague can answer instead.

Call queuing

If you often have a high volume of calls coming in then another useful solution is to set up call queuing to prevent missed calls, lost business and frustrated customers.  Allow customers to wait on hold on the line until someone becomes available to take their call so that they don’t have to repeatedly call back.

24/7 live call answering

Need your customers to be able to speak to someone any time of the day or night but unable to offer the service yourself?  You can still be there for your customers when they need you and never miss a job again by setting up a 24/7 live call answering service.

Call recording

Call recording is a very useful training tool for businesses and can play an important part in learning how to improve your service or win new business.  By listening back to your business calls you can identify where things could have been communicated more effectively and any missed opportunities to upsell or improve the service you’re offering.  Feedback and tips can also be provided to other staff members to help them improve their calls.

To discover more about the smart call solutions discussed above or to learn more about our full range of services, please get in touch with Smart Numbers Ltd.

For further help or expert advice on how to make your business’ phone system work better for you and your customers, give us a call anytime 24/7 on either 08450 178 179 or 03450 178 179.