Category Archives: Hosted Cloud Telephony

Hosted VoIP System

Benefits of hosted VoIP systems for businesses

Switch from a traditional telephone system to a hosted VoIP system and your business will enjoy cheap, high quality calls and a feature-rich system.

Businesses are increasingly turning their backs on traditional phone lines and instead opting to use hosted VoIP phone systems to make and receive their business calls.

Changing from a traditional phone line to a VoIP system could help your business to work more efficiently, offer greater flexibility, and reduce the cost of business calls.

Ready to find out more about the benefits of hosted VoIP systems for business?

What is VoIP?

VoIP stands for Voice over Internet Protocol, a relatively new technology that allows you to make calls over the internet rather than a telephone line. VoIP services are used by many people on a day-to-day basis when they call friends, relatives or colleagues using apps on their smartphones like Whatsapp, Skype and Facebook Messenger.

Why should businesses choose VoIP?

Many forward-thinking businesses are now choosing professional VoIP communication systems over traditional telephone lines.

VoIP offers businesses a convenient, effective, flexible and affordable alternative to the traditional phone line.

Advantages of using a VoIP system rather than a traditional phoneline include:

  • Low cost – choose from a selection of affordable packages.
  • Feature-rich – useful features like call recording, IVR, and out of hours calls can help your business to work more efficiently and become more productive.
  • Accessible from any location – allowing you to answer business calls from any location for more flexible working.
  • Scalable – making it easy to expand your VoIP system as your business grows.
  • Call anywhere in the world – make international calls at no extra cost.
  • High quality calls – calls with clarity, there is no need to worry about phone signal or interference when using a VoIP system.
  • Reporting – review important statistics about the calls that your business is making and receiving.

What is a hosted VoIP system?

Businesses that wish to use VoIP for their communications will need to choose a VoIP provider.

Professional VoIP systems for business are hosted at an off-site location by a VoIP provider. Your VoIP provider will ensure that your system is configured according to your business’ specific requirements and that any existing telephony equipment that your business owns is set up to make and receive VoIP calls.

When you use a hosted VoIP service, your VoIP provider will carry out all configuration and maintenance of your VoIP system and provide you with ongoing support to help you get the most out your system.

Why choose Smart VoIP?

Here at Smart VoIP we are an experienced independent supplier of advanced, high quality VoIP systems to suit businesses of all shapes and sizes.

Over the years our team have helped thousands of customers get setup with highly efficient VoIP systems. We will help you to choose the best handset, network and call solutions for your business and location.

For more information about our Business VoIP systems or to receive a free quote, give us a call on 03450 178 179.

Benefits of hosted VoIP systems for businesses

Businesses are increasingly turning their backs on traditional phone lines and instead opting to use hosted VoIP phone systems to make and receive their business calls.

Hosted VoIP Telephony Vs. Landlines: How do they Compare?

Choosing a telecoms solution for your business can be a real challenge. When you are running a business, every penny counts. Keeping costs low whilst ensuring you have the infrastructure in place to make sure everything runs smoothly is a top priority. The choice you make on what type of phone system to use can have a huge impact on your operations and your bottom line, so it’s important to know the facts.

When it comes to business telephony there are two main choices. Voice over Internet Protocol (VOIP) or the more traditional landline. Here we will take a look at both options as well of some of the key differences between the hosted VoIP telephony and traditional landline so that you can make the best choice for your business.

What is Voice over Internet Protocol (VoIP)?

VoIP is a telecoms technology that makes it possible to make and receive calls over the internet. The phones are connected to the internet using a broadband connection plugged into a computer or router. Phones powered by VoIP convert calls into digital signals without relying on the physical infrastructure of years gone by.

What are Landlines?

Landlines can be thought of as the traditional phone solution. Based on analogue technology developed at the end of the 1800s, they rely on signals sent through exchanges, or switch-boxes, that connect calls between phones.

Both Voice over Internet Protocol and landlines have their benefits and downsides. In order to work out the best fit solution for your business, it is useful to examine the two options side by side. Here are the top three areas to think about;


One of the key things to consider with any business decision is cost. Voice over Internet Protocol solutions offers significant savings in this area. Not only does a VoIP system eliminate the significant initial outlay of a landline solution with multiple phones and expensive hardware requirements; but it also reduces the service and maintenance costs that come with it.


Landlines do offer a bit more reliability than VoIP phones, however, this gap is rapidly closing. In order to minimise the difference, it’s important to have an understanding of both the VoIP provider’s internet speed requirements as well as the offering of your internet service provider.


VoIP phones offer a wide range of features as compared to landlines, which are generally limited to the basics. From the ability to facilitate remote working over a number of locations to automatic call forwarding and even virtual receptionists; the ever expanding capabilities of VoIP make it the clear winner in this respect.

For more information about the features, costs and reliability of Cloud-hosted VoIP phone systems or to get your business started, contact Smart Numbers on 03450 178 179.

Mobile landline numbers with Smart Numbers

Smart Call Solutions

For the busy modern phone user, nothing is more frustrating than having to answer non-priority calls whilst you’re waiting for an important contact. How often do we miss the vital stuff because we’ve been obliged to deal with John from Bangalore telling us our Windows is corrupted?

This is the difficult part of managing phone calls and has been since the telephone was invented. How do you pre-vet and prioritise calls? All calls demand our attention equally and whichever gets the line first keeps all others at bay.

The Answer Is at Hand

Smart Numbers has the answer to most of these problems through our range of smart call solutions. We know you’re not unsociable; there are just some things you need to deal with more urgently than others. Our competitively priced call handling services can help you to manage the incoming calls, screen and prioritise much more effectively.

Knowing Who to Speak To

Maybe you’re worried your wife is calling and you want to know before the call’s connected? Call Whisper tells you first, so you can prepare the right welcome message or decide whether to pick up at all.

Sometimes you might want to call someone from your personal landline because mobile reception’s so poor, but substitute a mobile number on the destination Caller ID for when they call you back. It might be that you have multiple lines to your phone and want to know which has been called? You can substitute the incoming Caller ID with the number the caller themselves has dialled, allowing you to identify work or personal calls before you answer.

Tools for Every Eventuality

These are just a couple from the range of tools available. Others are voicemail to email, call divert and multi-destination routing services, call recording and queuing. In fact, everything you need to run an effective business.

All these services are available individually or together as the Synergy Call Management system from as little as £19.95 per month. To find out more, contact Smart Numbers today.

Hosted & Cloud Telephony

Hosted & Cloud Telephony

For the busy small business owner or homeworker, getting a telephony system with professional levels of functionality and an affordable price may have seemed like a pretty daunting task.

Fully-Supported Telephony Solutions

But no more! Smart Numbers can provide a fully supported Tier 1 VoIP telephony solution to sit alongside and integrate with your existing broadband. The service accommodates to your business’s growth and development. It allows for the installation of existing numbers and the full range of call handling features available to be added later on. All without needing expensive new equipment or engineering.

Feet in the Sand

We know that, like your work life, your telephony isn’t fixed in stone. What you order now isn’t necessarily what you’ll want in twelve months’ time, so a system that has the flexibility to grow and develop is what you really need.

You want to add and remove users, change extension numbers and provide call-handling features without sprawling on the floor wrapped in telephone wires wondering which socket that cable just came out of? What you really want is something that can be changed easily, by you, at the touch of a button.

Let’s be honest, you want to stay connected too. You want to be contactable on the same number at all times, whether you’re at home in Hartlepool, in a boardroom in Beijing, or on a beach in Barbados. Even better, you don’t want anyone to know which one!

Head in the Clouds

Whatever your business and current infrastructure, we’ll review your telephony and offer you the best IP, SIP, Cloud hosted or premise-based solutions to meet your needs. Compatible with all major broadband providers, Smart Numbers telephony will give you the full range of call handling facilities even when you’re miles from the office.

Moreover you won’t need expensive installation costs and vast technological know-how. Just a straightforward, easy telephony application. Sorted. To find out more, contact Smart Numbers today.