Category Archives: Live Call Answering

24 hours, 7 days Live call answering service

Never Miss Another Call With 24/7 Live Answering Service

Maximise your business’ profitability with Smart Numbers’ 24/7 live call answering service.

Answering the telephone is a repetitive and time-consuming task that causes constant interruptions and can be a real drain on time and resources.

It is nevertheless, an extremely important job that can affect your business’ bottom line if neglected.

What does a 24/7 live call answering service provide?

Our 24/7 live call answering service connects your business’ telephone number to our call centre, allowing our professional, UK-based team to pick up calls on behalf of your business when you require us to.

The service is flexible and can either be connected permanently or on an ad-hoc basis according to your requirements.

Our team will provide a seamless service, answering calls using your company name as though we were based in your office. Our team will take messages, orders, and answer customer queries as required, sending all call information to you by text, email or web form.

What type of businesses benefits from 24/7 live call answering?

Businesses of all different shapes and sizes can benefit from having a dedicated team available to pick up calls when they aren’t able to. However, the service is particularly useful for small businesses, start-ups and tradespeople.

Small businesses and start-ups may not be able to justify the expense associated with hiring a full-time employee or team of people solely to answer the telephone. A full-time employee would need to be paid a regular wage, holiday and sick pay, as well as incurring expenses for training, equipment and overheads. Using a call answering service is a flexible and cost-effective way of covering the phones as and when needed without the expense, risk, and commitment associated with hiring a permanent employee.

24/7 live call answering can be particularly useful for tradespeople. Customers often research and contact tradespeople out of office hours in the evenings and at weekends. Answering calls during these times can be inconvenient and stressful, making it difficult for tradespeople to switch off from work. Using a 24/7 call answering service ensures that you never miss an opportunity, without impeding on your down time, giving you the advantage over your competitors.

How can 24/7 live call answering benefit my business?

Here are just a few of the benefits of using our call answering service.

  • Never miss another sales call or business opportunity.
  • Stop passing leads onto competitors.
  • Maximise profitability.
  • Free up your time for running your business.
  • Cover holidays and sickness.
  • Cheaper than employing someone full-time.
  • Calls answered out of office hours.

At Smart Numbers, our 24/7 call answering service starts at just £1.29 per call, or £14 per month. The service is completely free to set up and can incorporate any whispering functionality that your existing phone line has to retain business continuity.

For more information about the service or for help choosing a live call answering service plan that is suitable for your requirements, give our team at Smart Numbers a call on 03450 178 179.

 

Live Call Answering

What Exactly is a Live Call Answering Service?

We know that, in business, the customer always comes first. In today’s world, there’s an expectation that you need to be at their every beck and call. In fact, people expect you to answer immediately; no holding or calling back. But you can’t be there every hour of every day, especially if you’re an SME with limited staff numbers.

That doesn’t mean you have to leave them. If you do that, you’re losing out on a potential sale. Wouldn’t a service that picks up your missed calls 24 hours a day be great? That’s where live call answering comes in.

What is a live call answering service?

A live call answering service allows you to save both time and money. By letting someone else take the stress off your shoulders of always being there to answer the phone, you’re free to focus on what matters most in your demanding business life. A good call answering service will deal with all client queries professionally and efficiently.

There are many reasons you might not be able to answer the phone. You might be on another call. Maybe you’re busy working on something else. Or maybe it’s just out of hours. There’s no such thing as an illegitimate excuse, so why should you be punished for it?

A live call answering service means you can say goodbye to unanswered calls. At the very least, they should be able to take the necessary contact details from the caller so you can call back later. Even better, they can handle certain inquiries for you if trained for it, or pass onto the appropriate person if it’s urgent.

How does live call answering service work?

Human interaction is important for a more personal experience and positive customer engagement. Where possible, you want to avoid voice messages as they can be forgotten about – if left at all. This could be detrimental to your business revenue as well as your reputation.

Hiring a receptionist is another option, but then you have to consider the cost of employing someone. With a live call answering service, you don’t have to worry about any of that. You still get someone who is highly trained and professional but at a fraction of the cost.

This individual will be able to assist your customers while allowing you to be flexible within your working day. Operatives will answer incoming calls in a professional and positive manner.

Preferably, you want one that works on a 24/7-hour basis, seven days a week (including public holidays). It’s especially useful if your customers are members of the public who might be calling outside of regular business hours. If they don’t get a chance to call until six in the evening, and you’re not there to answer, they’re going to go to someone who will.

Using a live call answering service has extensive benefits. Not only for you and your business, but also for your clients. When it comes to deciding who to pick to provide such a service, choose the company who you can trust to be as professional and informative as yourself.

At Smart Numbers, live call answering is just one of the many services we offer. If you’d like to know more, please call 08540 178 179, or 03450 178 179 from a mobile. We promise we’ll be ready and waiting to take your call.