Choosing a telecoms solution for your business can be a real challenge. When you are running a business, every penny counts. Keeping costs low whilst ensuring you have the infrastructure in place to make sure everything runs smoothly is a top priority. The choice you make on what type of phone system to use can have a huge impact on your operations and your bottom line, so it’s important to know the facts.
When it comes to business telephony there are two main choices. Voice over Internet Protocol (VOIP) or the more traditional landline. Here we will take a look at both options as well of some of the key differences between the hosted VoIP telephony and traditional landline so that you can make the best choice for your business.
What is Voice over Internet Protocol (VoIP)?
VoIP is a telecoms technology that makes it possible to make and receive calls over the internet. The phones are connected to the internet using a broadband connection plugged into a computer or router. Phones powered by VoIP convert calls into digital signals without relying on the physical infrastructure of years gone by.
What are Landlines?
Landlines can be thought of as the traditional phone solution. Based on analogue technology developed at the end of the 1800s, they rely on signals sent through exchanges, or switch-boxes, that connect calls between phones.
Both Voice over Internet Protocol and landlines have their benefits and downsides. In order to work out the best fit solution for your business, it is useful to examine the two options side by side. Here are the top three areas to think about;
One of the key things to consider with any business decision is cost. Voice over Internet Protocol solutions offers significant savings in this area. Not only does a VoIP system eliminate the significant initial outlay of a landline solution with multiple phones and expensive hardware requirements; but it also reduces the service and maintenance costs that come with it.
Landlines do offer a bit more reliability than VoIP phones, however, this gap is rapidly closing. In order to minimise the difference, it’s important to have an understanding of both the VoIP provider’s internet speed requirements as well as the offering of your internet service provider.
VoIP phones offer a wide range of features as compared to landlines, which are generally limited to the basics. From the ability to facilitate remote working over a number of locations to automatic call forwarding and even virtual receptionists; the ever expanding capabilities of VoIP make it the clear winner in this respect.